Whether your business is just opening its doors for the first time or expanding, one of the most important technologies and assets to your business is its voice communication system. Implementing the right system for your business will yield what you want and need! Increased productivity, increased revenue, and increased customer satisfaction.
Our products provide the ability to network multiple locations together and expand in capacity beyond what your typical business telephone system will allow.
There is an array of IP endpoint options for each user that allows everyone to stay connected to their customers no matter where they are located. Users can choose from a complete line of endpoints that include IP desk and wall mount telephones, wireless IP telephones, IP soft phone on notebook computers, add-on modules, DSS consoles, attendant consoles, as well as SIP telephones and analog telephones. The easy-to-read LCD display features simple instructions and voice mail controls right on the screen, and programmable buttons put your most exploited features one touch away.
The voice processing applications help you improve customer service by providing callers with immediate attention and access to information. Voicemail is built directly into your phone system! That means no additional equipment necessary. Moreover, the phone system allows you to modify your voice processing as needed.
There is an application lets you combine the proficiencies of your computer and telephone into one dominant communication tool to set your employee's bounds ahead of the field. Use your mouse to dial, answer, transfer calls, and more – without ever picking up the phone.
CRM integration provides screen pops with programs such as SalesForce.com, Act!®, Microsoft® Outlook™, Goldmine, and more. Use your PC for Chat instant messaging, delivering messages to multiple users, and simultaneous Chat sessions. Presence capabilities let users see the current status of co-workers, quickly communicate important information, and best serve customers through an easy and innate interface.
Other unified communication features include call forwarding and unified messaging. Call Forwarding enables your incoming calls to reach you when you're out of the office and enables you to change your forwarding destination from any remote location. Unified Messaging provides voice mail integration with Microsoft Exchange 2007 which allows access to voice and fax messages from your Outlook email inbox when you are using Exchange 2007 as the email/voice mail/unified messaging server.
The meeting application provides dial-in audio and video conferencing and web collaboration with scheduling, desktop sharing, conference recording, usage reporting, and more. It's web-based, so users can join a collaboration conference from anywhere via the network, and dial-in to an audio conference from anywhere via the PSTN. Plus, users' PCs do not require installation of client software, all they need is Internet access. Best of all, your company can achieve faster ROI compared to monthly telephone conference fees.