December 29th, 2020 by admin
New Year Beware of Creeps Trying to Hack Your Computers If you do not know who the sender is, Beware, ask your IT department, or simply right click and delete it. This snip shows the email coming from freeinvoice…. That’s not Microsoft. Here’s a sure way to get into your computer...
Posted in: news, Cyber Security, Tips
December 22nd, 2020 by admin
Voice Over Internet telephone systems offer all businesses a host of benefits. Low monthly costs and upfront fees Unlimited support Experience reduced fees associated with telephone lines and maintenance Work from anywhere flexibility (home office, office, satellite office, from your car)...
Posted in: VoIP
November 24th, 2020 by admin
Did you know that recent studies show that nearly every text message is opened, compared to just one in five emails? Additionally, almost all text messages are considered priority communications and get read within three minutes! Those studies also indicate customers also show higher engagement and...
Posted in: Tips
November 12th, 2020 by admin
A mobile app is a software application that gives you access to the same phone system and features you use at work. Access from anywhere from your pc or mobile device, rather than a physical phone. Flexibility: A mobile app enables you to work from anywhere you want, as long as you have internet...
September 24th, 2020 by Jeff Smith
Advanced Fully-Featured System VoIP hosted phone systems are robust with feature sets that offer so much more than traditional premise based / legacy PBX-type systems. Feature rich systems that, in the end, should have your business operating at a much more productive level. Virtual phones on your...
Posted in: Solutions
September 3rd, 2020 by admin
More Professional Behavior Statistics show when calls are being monitored staff and clients are on their best behavior. Training Opportunities Identifies where a sale went wrong and helps management provide training to avoid future customer disputes. Dispute ResolutionOften the recorded calls can...
Posted in: Solutions
September 1st, 2020 by Jeff Smith
For those of us who cannot afford to be disconnected even for a short time, having more than one ISP (an internet service provider like Spectrum and Frontier) is essential. If you have more than one ISP, you will need a router capable of handling multiple WAN connections. Internet service is, even...
August 27th, 2020 by Jeff Smith
The VoIP specialists at Republic Voice & Data have come up with a three-step process below to help you find the best replacement option for your business. Step 1: List out your requirements Examine your business needs and list out the requirements that must be met by the business phone system you...
August 25th, 2020 by Luis Mata Trejo
As the Covid-19 crisis continues to create challenges for most doctors' practices across the globe, some of the biggest mistakes doctors are making are related to telehealth solutions. Prescreening patients is now of utmost importance to ensure the well-being of all patients and office staff. Does...
Posted in: Tips
August 20th, 2020 by Jeff Smith
Deploy mobile apps for essential employees to be able to work remotely. Mobile apps for cell phones ensure that clients calling the business will be able to reach department heads and other key employees in real-time. Deploy adequate battery back-ups for critical systems – phone systems, switches,...
August 18th, 2020 by admin
What to do when your data closet is extremely unorganized and is difficult to identify essential components with their proper wiring? In today's fast-moving world in technology most companies end up upgrading servers, changing internet partners, have alarm companies and video surveillance to name...
August 13th, 2020 by Jeff Smith
Installing a VoIP phone solution on old old cabling? It's not whether or not it can be done, it's whether or not it should be done. What is the cost to you, the customer, to run Cat5e or Cat6 cable, vs the cost of extra site visits to troubleshoot intermittent audio issues? We’ve seen scenarios where...
August 11th, 2020 by Jeff Smith
Well before your company deploys a VoIP Business Phone solution, there are four questions you should be considering. #1 How Fast is your Current Internet? Business VoIP provides communication services over your current internet connection. With that in mind, it is vitally important to understand what...
July 28th, 2020 by Jeff Smith
Ensure all critical devices - phone system, servers, switches, routers, modems, and camera systems are all attached to properly sized battery backups on-site. Your critical data should be backed up off-site in the cloud or at a data center. Deploy mobile apps for cell phones synched to your business...
Posted in: Services, Data Center, Solutions, Tips
July 23rd, 2020 by Luis Mata Trejo
Review your floor plan for cabling needs: Is the new office cabled with Cat5e or Cat6 cable to serve each of your desk locations? Do you need Wi-Fi in your new office space? If so, be sure to reach out to a qualified vendor for a Wi-Fi quote. Is there a Data rack on-site to support all your data...
Posted in: Solutions
June 17th, 2020 by admin
Unified communication solutions have become a popular topic of discussion for businesses recently. With one of the most significant parts of the conversation inevitably being, what solution or service do we go with that will work best for us? It's not hard to see why, as the sudden transition to working...
June 1st, 2020 by Donna Arsenault
We have discovered that the majority of technology requests fall into two categories. Forwarding and Distribution of calls Many businesses have selected a group of employees ranging from 2-5 people to handle their inbound call traffic. Distributing the calls provides quicker assistance to clients...
Posted in: Solutions
May 29th, 2020 by Luis Mata Trejo
The task of working at home can cause isolation, strained/misconstrued business interaction between employees and non-collaboration with management. Luckily, there is a solution. Video Conferencing can help by: Creating a more personal conversation between employees and management versus sending...
Posted in: Solutions
May 27th, 2020 by Jeff Smith
Due to recent events, remote working and video conferencing are fast becoming an essential part of many business models. While remote working has quite a few upsides, there is one downside you should absolutely be vigilant of. Remote working can expose your company to hacking and phishing attempts....
Posted in: Services, Solutions, Cyber Security
May 26th, 2020 by Donna Arsenault
We recently sat down with (as much as anyone can actually "sit down with" anyone) Barbara Russell, VP of Sales & Marketing at Holiday House Distributing to see how COVID-19 has affected Holiday House. How has Covid-19 changed your business and what is your plan to keep moving forward? We have...
Posted in: Customer Satisfaction
May 18th, 2020 by Donna Arsenault
Reports now show that, as large cities including San Francisco, NYC, Seattle and Miami have taken steps to “flatten the curve”, the rate of reported covid-19 hospital admissions has been easing. What’s next? Crush the curve the experts say. Institute Harsh measures – shutdowns, social distancing,...
Posted in: news
May 11th, 2020 by Luis Mata Trejo
Unless you are living in the stone age your company will need some kind of IT support. There are two types of IT support. Reactive Support Reactive is just what it sounds like, a reaction to an event. Basically, if it breaks then you have to call someone in to fix it. Example: Your server...
Posted in: Solutions
May 5th, 2020 by Jeff Smith
Even before the Covid-19 Pandemic disrupted business as usual, many forward-thinking companies realized the many benefits to remote working, or the practice of working for an extended period outside a formal office. For example, some efficiently run construction companies use cell phone mobile applications....
Posted in: Solutions
May 1st, 2020 by Donna Arsenault
Hackers are on the rise during the Covid-19 Pandemic As a precaution in these uncertain times, do not open emails from people you cannot identify. Recently I received an email that was an attempt at corrupting our database. Here’s what to look for: Here are a few red flags: I do not know of this person...
Posted in: Cyber Security
April 10th, 2020 by admin
With the spread of COVID-19, companies are being forced to adapt to the changing landscape. Part of the change has been a rise in working from home to continue business operations. Transitioning your workforce to remote work does present challenges, but the cloud offers a low capital expense answer....
Posted in: Solutions
February 27th, 2020 by admin
When it comes to cabling for your business, there only seem to be two choices, copper-based cables like Cat 6 and Cat 5e or fiber optics. While both undoubtedly have their unique advantages, it's hard not to see the writing on the wall when presented with the facts. One is obviously the superior...
February 21st, 2020 by admin
Hosting your business phone systems in the cloud brings many benefits compared to a traditional on-premise phone system. The problem with an on-premise system is that when your business outgrows it, it becomes costly to expand. Additionally, your company will have paid for a point in time solution...
January 13th, 2020 by admin
Companies of all sizes are moving their operations to the cloud. According to a survey done by 451 Research, 90% of responding organizations use the cloud in some capacity. Moving your business to the cloud has many benefits, one of which is that your company no longer needs to dedicate...