March 4th, 2021 by admin
- Simplifying the onboarding process for new employees. Recorded phone conversations can be a great
tool for introducing new employees to your company’s call techniques and styles.
Listening to recorded calls can speed up the process for new agents to get a grip on key elements you want to convey.
- Assessing employee’s performance. Call recording provides managers with data to quickly identify individual and team performance. Dashboards provide "at – a – glance" analysis.
- Improve the quality of your team’s customer service. By listening back to calls you can spot the
customer requests that caused issues or difficulties for your agents.
Then use that to adapt and refine your team’s responses for the next time those requests come up again.
Posted in: Solutions